Refund & Return Policy

Last Updated: July 2026

Sections

Overview 1. Manufacturing Defects 2. Return Window 3. Damaged or Scratched Cards 4. Activation & Compatibility 5. Warranty — Adhesive Loss 6. How to Request 7. Processing Time 8. Refund Method 9. Late or Missing Refunds 10. Sale Items 11. Non-Returnable Cases 12. Questions

Customer Satisfaction Priority

At Zaat, customer satisfaction is our priority. This policy explains how returns, replacements, and refunds are handled for our NFC card products.

1. Manufacturing Defects

If your NFC card has a manufacturing defect or visible flaw upon arrival, you may return it free of charge, and we will cover all return shipping costs.

2. Return Window

You have the right to return or exchange your product within 14 days from the date of delivery.

3. Damaged or Scratched Cards

If your Zaat arrives scratched or damaged, we offer a free replacement within 48 hours of delivery, provided you send photographic evidence of the damage.

On-door refunds are available for eligible cases.

4. Activation & Compatibility Issues

Having trouble activating your card or tapping it to a compatible phone? Contact us first — most issues can be resolved with quick troubleshooting from our team.

If the card doesn't adhere properly to a case or phone, you're eligible for a replacement, not a refund.
If you've successfully activated your card but still experience tapping issues after contacting support, you may be eligible for a refund.

5. Warranty — Adhesive Loss

If your Zaat loses its adhesive within 30 days of delivery, you're eligible for a free replacement.

6. How to Request a Return, Exchange, or Refund

WhatsApp: 01122253729
Email: info@zaatlink.com

Please include your order number and, where applicable, photos showing the issue.

7. Processing Time

All return/refund requests are processed within 4 business days after we receive the returned product (or after approval, for replacement/refund-only cases).

8. Refund Method

Refunds are issued using the same payment method used at checkout (e.g., credit/debit card).

Card refunds may take up to 14 business days to appear in your account, depending on your bank's processing time.

9. Late or Missing Refunds

If you haven't received your refund yet:

Double-check your bank account.
Contact your credit card company — posting refunds can take time.
Contact your bank — there's often a processing period before a refund appears.

If you've done all of the above and still haven't received it, contact us at info@zaatlink.com.

10. Sale Items

Only regular-priced items are eligible for refunds. Sale items are final and cannot be refunded.

11. Non-Returnable Cases

To be eligible for a refund on order-related issues (not defects/damage), we require proof of purchase (order number).

Additionally, the order must not have already been fulfilled, shipped, or delivered per carrier tracking.

12. Questions

For anything else, including privacy or complaints, reach out to us at info@zaatlink.com or via WhatsApp at 01122253729.